Q: Do you have any agent?
A: We don’t have agent at present, but we are welcome and looking for overseas customers as agent as Shengbang stone machine.
Q: How much is Shengbang stone machine?
A: As we quote the best offer for you, please tell us the following questions: what kind of stones usually processing? Marble,Granite,slab stone or Quartz stone? The size of processing stones, and the destination port.
Q: How long of the delivery date?
A: Normally need 30-35days
Q：About the terms and conditions of payment.
A：After get your inquiry, we will confim with you the trading method, usually choose EXW, FOB,CIF, CNF or the other methods. 30% need pay in advance, the balance of the bill should be finished before of lading. The payment methods is T/T.
Q: Are you a factory or trading company?
A: We are a manufacture spcialized in stone edging and polishing machine, Professional、high quality and best serive are our purpose.
Q: Do you accept customization?
A: Of course we can. Tell us your requiements and we will give you a plan.
Q: How long of your machinery’s warranty ?
A: The warranty period is 1year, it does not contain wearing parts.
Q: How about your service?
A: 7*24 on line after-sales service, any question you can contact hotline or leave message. We will anwer it as soon as possible, ensure accurate and efficient problem handling
Q: How we get the technical support and machinery installation after we received the machine.
A: For installation, we can arrange our technical person insatall and debug on site, but the customer need to pay accommodation and travel expenses. For technical support durning the production period, we can record the video with english explanation sent to you.
